Support
Norah Rashidy
Norah Rashidy is Assistant Support and Product Development Manager at Sigma Tax Pro, bringing over 10 years of experience in the tax software industry. Her position sits deliberately across two functions. She sees the problems preparers report to support, and she is close enough to product development to make sure the recurring ones get fixed rather than filed. That combination is unusual, and it is where most of her value lies.
Her work spans product development, technical support, and operations, turning ideas into solutions that make a measurable difference for clients and internal teams alike. What she enjoys most is collaborating across functions, solving complex problems, and finding ways to improve products and processes, treating each challenge as an opportunity to learn and build a better experience for users. She is a consistent advocate for continuous improvement and for closing the gap between what the business needs and what the technology can currently do, which means translating in both directions between people who describe problems in tax terms and people who solve them in code. Her strengths include problem solving, communication, process optimization, and building relationships that drive results.
Outside of work, Norah enjoys reading, swimming, playing padel, and finding new ways to grow both personally and professionally.
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